Good communication makes apartment living smoother for everyone 🙌. Whether you have a question, a maintenance concern, or just need clarification, knowing how and when to reach out can save time and frustration.

Here’s how to get the fastest help at Bauer Property Management (BPM) 👇

🛠️ Use the Tenant Portal First

Your AppFolio tenant portal is your best friend 📲✨.

✅ Submit maintenance requests
✅ Track request updates
✅ Make payments or set up auto-pay
✅ Access important documents

Including photos and detailed descriptions helps our maintenance team come prepared 🧰.

⏰ Know What’s an Emergency

Not every issue needs an after-hours call 🚨.

🔴 Emergency examples:

No heat in winter ❄️
Flooding or major water leaks 💦
Gas smells ⚠️

For non-emergencies, submitting a portal request during business hours helps us prioritize everyone fairly.

📞 Office Hours Matter

Our office is open:
🕘 Monday–Friday | 9 AM–5 PM

Stopping by, calling, or texting during these hours ensures the fastest response. After-hours calls should be reserved for true emergencies only 🙏.

🧾 Read Your Lease (Yes, Really!)

We promise it helps 😄.

Your lease explains:
📌 Rent due dates
📌 Late fees
📌 Parking rules
📌 Maintenance responsibilities

Understanding expectations upfront helps avoid surprises later.

🏠 Be Proactive, Not Reactive

Small problems grow when ignored 😬.

✅ Report issues early
✅ Ask questions if you’re unsure
✅ Let us know if something doesn’t seem right

We’d rather hear from you early than after a small issue becomes a big one!

💛 We’re Here to Help

At BPM, our goal is to make your rental experience as smooth as possible. Clear communication helps us help you—and keeps apartment living easy 😊.

Have a question? Reach out anytime during office hours!