At Bauer Property Management, we’re committed to making life easier for our residents. One of
the ways we do that is through our convenient online Tenant Portal. You can easily access your
portal through our website www.bpmhousing.com or by downloading the app. The app can be
found in your phones Appstore titled “AppFolio Portal.”
Whether you’re dealing with a leaky faucet or a broken appliance, submitting a maintenance
request has never been simpler — and we want you to know exactly what to expect once that
request is in motion.
How to Submit a Maintenance Request Online
1. Log In
Start by logging into your Tenant Portal through our website or app.
2. Submit Request
Once inside the portal, navigate to the “Maintenance” section. You will then be able to click on
“Request Maintenance.” From there please provide as many details as possible about the issue:
what’s happening, where it’s happening, and when you first noticed it. You can even upload
photos, which helps our team diagnose the problem faster.
3. Track Progress
After submission, you’ll receive a message. You can log back into the portal anytime to check
the status of your request.
What to Expect During a Maintenance Visit
Once we’ve reviewed your request, a member of our maintenance team will be scheduled to
visit. We’ll provide notice of the visit date and approximate time — we respect your privacy and
strive to be as transparent as possible.
During the visit, our team will arrive ready to fix your needs. They’ll assess and address the
issue, or in some cases, schedule a follow-up if additional parts or work are needed.
Our goal is always to resolve problems quickly, safely, and with minimal disruption to your daily
life.
Questions?
If you ever have questions about the process or need help using the Tenant Portal, please contact
Bauer Property Management — we’re here to help keep your home running smoothly.
www.bpmhousing.com
814-790-4964
rentals@bpmhousing.com
241 W. 8th Street Erie, PA 16501
#BPM #Maintenance #ApartmentLiving
