maintenance

Water leaking - Turn off all water flow. A shut off valve is typically located under the kitchen sink. If you don’t know where the water’s coming from. Call 24/7 Maintenance immediately

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Pipe Burst - First thing, turn off the water flow when you suspect a pipe has broken, even if you don’t know where the water’s coming from. You’ll find the stop tap on the water main. It is typically located under the kitchen sink or where the main service pipe connects to your house. Call 42/7 Maintenance immediately

Power outage - First, check the building. If the outage is only at your apartment check the circuit breakers. Flip the breaker back to the on position. If it did not help call 24/7 maintenance

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First, you need to unplug all the appliances in the room, since one of them likely caused the safety device to blow. Then, locate your circuit breaker panel, formerly known as your fuse box (often in the basement ). One of the switches should be down – this is the one that has tripped. Simply flip it up to restore power. 

If you smell a natural gas odor or hear the hissing sound of gas escaping or see other signs of a leak: IMMEDIATELY EVACUATE call 911 or National Fuel 1-800-444-3130

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There are several indicators of natural gas leaks:

  • Smell: Recognizing the odor – which is similar to rotten eggs.

  • Sight: Seeing a white cloud, mist, fog, and bubbles in standing water or blowing dust.

  • Sound: Hearing an unusual noise like roaring, hissing or whistling.

  • If You Suspect a Leak — Download Video

  • If you think you smell, see or hear a leak:

    • Turn off and abandon any motorized equipment and move to a safe location,

    • Immediately leave the area in an upwind direction,

    • Call National Fuel’s 24/7 emergency response number: 1-800-444-3130.

    • NOTE: If you believe that an elevated response is required due to the scope or size of the incident, call 911 and relay this information when you notify National Fuel.

    • Warn others and form a safe perimeter. Evacuate surrounding structures as needed,

    • Avoid creating sparks or sources of heat which could cause gas to ignite and burn. Do not light a match, start an engine, use a phone or light flares,

    • Avoid driving into the suspected leak area,

    • Avoid direct contact with escaping gas because physical injury can occur.